Shipping Policy

At Falkedun™, we want every order to arrive with care, from our pet-friendly essentials to the moment they reach your home. This Shipping Policy explains how we prepare, ship, and deliver your purchase.

1. Order Processing & Shipping Fee

Each order is reviewed and packed carefully before shipment.

Processing Time: Please allow 2–4 business days for order confirmation, quality checks, and packaging.

Peak Periods: During holidays or high-volume seasons, processing may take up to 5 business days.

Shipping Fee: We offer a flat shipping rate of $5.99 on all orders.

2. Estimated Delivery Time

Estimated delivery times may vary depending on destination and carrier handling.

United States: 10–15 business days
Canada / UK / Australia: 11–16 business days
Other Regions: 15–20 business days

Delivery estimates are not guaranteed dates.

3. Tracking Information

Once your order ships, you will receive a confirmation email with tracking details. Tracking updates may take 1–3 business days to appear after the label is created.

4. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or related fees are the customer’s responsibility if required by the destination country.

Falkedun™ is not responsible for delays caused by customs processing.

5. Changes & Cancellations

Please contact us within 12 hours of placing your order if you need to update your shipping address or request cancellation.

Once an order has entered processing, changes may no longer be available.

6. Lost or Damaged Packages

If your item arrives damaged, please email us within 72 hours with clear photos of the package and product.

If the carrier confirms a package is lost in transit, we will help arrange a replacement.

Contact Information

Falkedun™
Elias Pet Shop
1808 E Florence Ave, Los Angeles, CA 90001
Phone: +1 (323) 581-3156
Email: service@falkedun.com