Return & Refund Policy

At Falkedun™, we want customers to shop with confidence. This policy explains how returns, exchanges, and refunds are handled.

1. Return Window

We offer a 30-day return period starting from the date your order is delivered.

To qualify for a return, the item must be:

Unused and in the same condition received
In its original packaging
With tags or accessories included, if applicable
Supported by a receipt or order confirmation

2. Starting a Return

To request a return, please contact us first at:

service@falkedun.com

Once your request is reviewed and approved, we will provide return instructions. Items sent back without prior approval may not be accepted.

3. Damaged or Incorrect Items

Please check your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order details so we can review the issue.

4. Non-Returnable Items

Some items cannot be returned, including:

Personalized or custom products
Personal care or hygiene-related items
Perishable goods
Hazardous or flammable items
Gift cards
Final sale items
Original shipping fees

5. Exchanges

For exchanges, the quickest solution is to return the original item after approval and place a new order for the item you prefer.

6. EU 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may cancel or return eligible items within 14 days of delivery.

Items must remain unused, in original packaging, and include proof of purchase.

7. Refunds

After your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing. Your bank or card provider may need additional time to post the refund.